From our location in Born we facilitate the European spare-parts operation for JLG. In this customer testimonial you can watch Willem Jan van Amersfoort (managing director warehousing and distribution Broekman Logistics) and Tjitske van Hellemond (director customer care JLG) elaborate on the current process, and future visions for the partnership. The video gives a clear sample of how Broekman Logistics wants to evolve in partnerships, which makes us, as Tjitske mentions, 'better together'.
In the video below can give you an even better impression of the specific spare-parts operation from JLG.
Transcript of video 1:
Willem Jan van Amersfoort:
Broekman Logistics is a well-known player in the machinery and spare parts logistics, this is the site where we do most of that business. In 2016, we started a cooperation with JLG. They were looking for a partner for their spare parts division. We took over that business including the staff and both staff and business is still here functioning in this warehouse.
Tjitske van Hellemond:
In 2016, we as a company decided to embark on a bold journey to transition our non-core business activities to specialist partners and strategic business partners out in the field. We went through an extensive evaluation of multiple partners and we came up with the conclusion that Broekman Logistics is our strategic partner of choice in managing our parts. 2017 then came and we appointed Broekman Logistics as our partner of choice for our strategic management of our parts business.
Willem Jan van Amersfoort:
We improved a lot of their business because we have here a better lay-out. We understand the processes better after a few years and I think we have found together some very good solutions to improve the business. I have been here from the beginning when we took over the business. We worked together on the processes and I must say we built a lot of trust together. I think we have a fine future together. We expressed both the desire to work together towards the future so we are talking about contract extensions but also that we see a lot of opportunities and that we can even improve more than we did before.
Tjitske van Hellemond:
Broekman Logistics so far continuously demonstrated that they are willing to explore ways to serve our company as well as our customers in an improved way. They deliver targets like ship to promised date and inventory accuracy on a daily basis. JLG is committed, from our side, to further strengthen this partnership with Broekman Logistics. We will continue to improve our joint-operations in a cost-effective manner with topics like master data capturing. We are improving the way we work every day. We are better together.